Marine Henrion is committed to providing you with high quality products, all made in France in its Parisian workshop and partner in Isère (38). Despite this, if you are not satisfied with the product purchased, Marine Henrion undertakes to exchange it or refund it (special case).
You have 14 working days following the delivery of your order, and it is not possible to return face masks and special orders. You will find in your package a return label (Colissimo) allowing you to return the item that does not suit you. The return shipping costs are at the unique rate of 8€ and are at the buyer’s charge (only for returns from France). The cost will be deducted from the refund via the same payment method as the purchase. For returns from the European Union or outside the European Union, the customer must send back the products he wants to be refunded by his own.
Please send us an email before you return your product to email@example.com to give us the reasons for your return. Customs fees may be charged in the event of return from a country outside the European Union. Damaged or incomplete items will not be taken back and will be returned to you at your own expense. Unidentified returned packages may be returned to the sender.
Returned Products must comply with our return policy below.
You have a legal obligation to take reasonable care of the Products in your possession, and you must return them under the same conditions in which you received them (to the extent reasonably necessary to examine the Products). This means that Marine Henrion clothing and accessories must be returned unworn, unwashed, undamaged and with their original labels.
If you do not comply with the above obligations (including return conditions), we may deduct an amount up to the total value of the Product, depending on the devaluation that your treatment of the Product has caused.
PRODUCTS THAT ARE AN EXCEPTION TO THE RIGHT OF WITHDRAWAL
Some Marine Henrion Products, in particular parts adapted to your body dimensions, are considered by French law to be tailor-made. These personalised Products are therefore an exception to the right of withdrawal, and cannot be returned or refunded.
This exception to the right of withdrawal is clearly indicated in the Product Sheets of the Products concerned.
However, for certain reasons (error on the order, non-conforming or damaged products) reported to Henrion Marine Customer Service, you have fourteen (14) days from the day of receipt of the order to retract. You will be able to benefit from a new delivery without any return costs being charged.
Please note that you have 30 days after the return date to contact us and verify that the return has been received. Beyond this 30-day period, we cannot guarantee a refund. You will be refunded by the payment method used when you place your order.
Please note that we will not be able to refund the shipping costs of your order.
We will refund you the full amount of the price of the Product(s) (except deductions that we are entitled to make due to your use or damage of the Product(s)), as well as the cost of standard delivery. However, we will not reimburse you for the cost of sending us the Product(s), this cost is your responsibility. We will refund you the full amount received, using the same method of payment as the one used when you purchased, unless we have agreed otherwise.
It is possible to make an exchange for the same article in another size, provided that it is in stock. You have a period of 14 working days following the delivery of the order. The shipping costs of the item to be exchanged are at your expense (you can use the return label or make the return via the carrier of your choice). The shipping costs of the new article are free.
To do so, simply send us an email to firstname.lastname@example.org to make your request for exchange and tell us what size you would like in exchange for your article. Then you just have to send us the item to exchange with the return label included in your order. Please note that the item must be unworn, unwashed, undamaged, with its original tags and accessories: dust-bags, authenticity cards, cords.