FAQs

Our comittments

Made in France

At Marine Henrion, we want our products to be made according to an exemplary and eco-responsible ethic. Why use products coming from the other side of the world when we have here, in France, a remarkable and recognized know-how in textile manufacturing? For these reasons, and many others, our clothes and accessories are entirely made in France, in a garment workshop in the Lyon region for the ready-to-wear, and in Paris for all the chokers.

Non-seasonal collections

Marine Henrion is a brand that gravitates around the traditional fashion circuit from which it wants to emancipate itself. By adopting a non-seasonal rhythm and thus limiting the pollution generated by the release of new collections every six months, it’s meeting the challenges of our time. As much in an ecological approach as in a creative one, we prefer to imagine new pieces around a universe that evolves with its time and the designer’s inspirations. Once or twice a year, new clothes and accessories come to complete the previous collections, forming a harmonious line in perpetual evolution.

Our fabrics

Neoprene, the main material of our ready-to-wear collections, is manufactured in the Lyon region by the Guigou company. We chose it for its incredible softness, its technical qualities – it keeps warm in winter, breathes in summer and complies with the OEKO TEX Standard label – and its perfect fit. The leather for our chokers comes from Italy, while the PU we use for our coats and bobs is 100% recyclable. To find out how to care for our materials, see the tab below.

Our products

Limited quantities and pre-orders

Always with a sustainable approach, Marine Henrion only has pieces from its collections produced on a pre-order basis or in limited quantities – particularly for accessories and best sellers in the ready-to-wear collections. Why is this? Because this allows us to adjust production as much as possible and avoid over-supply, which would not correspond to our ecological and ethical requirements – over-supplied clothing is often destroyed by large groups, producing enormous pollution.
Pre-ordering implies a longer production and delivery time (1 to 2 weeks maximum), but it avoids creating a garment that will remain orphaned.

Fabrics care

To take the best care of your Marine Henrion clothes and accessories, here is our advices:
– for our neoprene clothes, prefer the dry-cleaning , especially for white parts or if the garment is very dirty or stained. Otherwise, machine wash them at 30 degrees on a delicate cycle (do not tumble dry them, this may damage the material and shrink your garment!).
– for our polyester crepe clothes, machine wash at 30 degrees on a delicate cycle (do not tumble dry).
– for our neoprene head-band, wash the dirty area by hand, with Marseille soap or mild soap.
– for our leather chokers, wash the dirty area by hand, with Marseille soap or mild soap.
– for our PU parts, sponge the stain and use soap, if necessary.

Special orders

For most of our ready-to-wear pieces, it is possible to place special orders, where the buyer can personalize his garment, ranging from the color of the topstitching to the adaptation of the model to his measurements (for an additional fee). For more information, click here to send us your request.

About our facial masks

Which fabric are used for our masks ?

Our facial masks are made of neoprene (outside), a non-woven filter (inside) and an organic cotton lining (inside). Our neoprene is anti-humidity and anti-microbial, in addition to conforming to the OEKO TEX Standard 100 label, our non-woven filter is waterproof and anti-microbial, while our organic cotton jersey has ProECO® (GOTS) certification, as well as the SILVADUR™ technology that allows it to be anti-microbial, anti-odor and hypoallergenic.

How effective are our masks ?

Our masks are not medical devices. They do not replace either surgical or FFP2 masks, or barrier gestures in limiting the spread of Covid-19. They are nevertheless more effective than simple “general public” masks with two layers of tissue. At the slightest deterioration (deformation, hole), do not hesitate to throw it away (rest assured, our masks are made to last).

How take care of our masks ?

Our masks are best washed in the washing machine at 60 degrees with your usual detergent (do not add fabric softener). Dry it in a tumble dryer or, failing that, in the open air, then iron it if possible.

Livraison & co

Delivery informations

When you purchase on our e-shop, you will receive a first e-mail confirming your order, then a second e-mail confirming its shipment, with its tracking number.

In general, in stock orders are sent within 2 to 3 working days, and then take 2 to 4 working days to arrive at their destination. This time may vary depending on the place of delivery. Pre-orders can take 1-2 weeks to manufacture and are usually delivered in 2-4 business days.

Delivery is free in France without minimum purchase. For more information on delivery methods in France, Europe or internationally, click here.

Translated with www.DeepL.com/Translator (free version)

Purchases above 300€

For any purchase over 300€, shipping is free, no matter where the delivery is made. You will also find in your package a little surprise Marine Henrion!

Payment in 3x free of charges

It is now possible to pay in 3x free of charge starting from 100 euros of purchase ! To do so, nothing could be simple r: when paying for your order, you just have to select the 3x free payment with our partner Alma. Please note that this option is only available for French credit cards.

It is possible to make a return with the 3x free payment, the amount already paid at the time of the request will be refunded fully.

Return policy

Returns are possible within 14 working days following the delivery of the order, and do not concern face masks and special orders. The return costs are at the expense of the buyer. If you are not satisfied with the item you have purchased, please send us an email to support@marinehenrion.com and let us know. We will let you know the steps to follow.

How to contact us ?

For the press

For press inquiries, please contact our Patriksson press agency at jeanne.depenoux@patrikssongroup.com.

About orders

If you want to contact us about your order or any other general inquiries, please visit our contact page. We will process your request as soon as possible. In case of an emergency, please contact our customer service department by phone at
+33 6 12 05 50 40 (from 10:00 to 13:00 and from 14:00 to 19:00).

Sales department

To contact our sales department, please send us an email at contact@marinehenrion.com.

Opportunities

For all job postings and employment-related questions, please email us at contact@marinehenrion.com.

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MARINE HENRION ® | Site Officiel

Explorez l'univers de Marine Henrion, la nouvelle créatrice français à la mode éthique et minimaliste. Découvrez et commandez dès maintenant les dernières collections.

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MARINE HENRION ® | Site Officiel

Explorez l'univers de Marine Henrion, la nouvelle créatrice français à la mode éthique et minimaliste. Découvrez et commandez dès maintenant les dernières collections.



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